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Technical Architect - ServiceNow Developer (m/f/d)*

Location Munich, Germany Job type Full-Time Work mode Hybrid Job level Professional Job ID 11182 Company Munich Re Employment type Regular Area of expertise Information Technology
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This role will be part of the Corporate Functions Tower for Group Technology ( IT 1.12), which oversees IT service delivery and manages key relationships across all corporate and central units, including Finance, HR, Legal & Compliance, Services/Facilities, and Procurement. The Tower also manages cross-functional domains such as document management, collaboration platforms, corporate websites, and Group-wide Identity Access Management (IAM), as well as selected central platforms and Regulatory/Integrated Risk Management (IRM) product delivery.

Munich Re is a global market leader in re-insurance, global specialty insuranceand digital solutions.  New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

As a Technical Architect you will create, iterate, and maintain technical and data architectures. In this role, you will ensure a high quality technical system design which supports system performance, at optimal operational cost under the circumstances of flexibility and future change.

This role will be part of the Corporate Functions Tower for Group Technology, which oversees IT service delivery and manages key relationships across all corporate and central units, including Finance, HR, Legal & Compliance, Services/Facilities, and Procurement. The Tower also manages cross-functional domains such as document management, collaboration platforms, corporate websites, and Group-wide Identity Access Management (IAM), as well as selected central platforms and Regulatory/Integrated Risk Management (IRM) product delivery. You will support the technical operations platform of Munich Re ServiceNow instances.

Your job

  • Serve as the primary point of contact for consultation with IT internal requesters, projects or business customers on the ITSM platform (ServiceNow) including its modules and interfaces
  • Verifying the requirements with the platform's OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary
  • Design and develop complex solutions based on the requirements on ITSM, ITOM, SAM, HAM, HR, SecOps, WSD, AppEngine and other modules
  • Estimating effort for all customizations, integrations, configurations and development work
  • Responsible for technical documentation and work instructions for day-to-day operations of new implementations, or their customizations and configurations, including effort estimation
  • Ensure system architecture supports business scalability and strategies and meets audit, compliance and security requirements
  • Collaborate with IT and business teams to translate requirements into technical solutions that meet customer needs
  • Performing Application and Service Mapping processes and troubleshooting the errors
  • Review and modify existing ServiceNow CMDB patterns as needed
  • Enable, configure and operate discovery of new and existing infrastructure components
  • Develop, perform and document automated Discovery procedures by ensuring identification and reconciliation rules, monitor error logs, troubleshoot and resolve any related issues
  • Lead in the implementing, configuration and maintenance of interfaces and integrations
  • Creating and configuring of reports, dashboards, schedules, access, permissions, credentials and other operational activities or outputs associated with discovery functions

Your profile

  • University degree in IT or business information management or equivalent qualification
  • Outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB 
  • ServiceNow Certifications for System Administrator and Certified Implementation Specialist for ITSM and core ITOM applications
  • Minimum 5 years of practical experience as ServiceNow Developer
  • Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)
  • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
  • ITIL Foundation (minimum) or even better ITIL Expert Certifications
  • Experience soliciting and documenting requirements and evolving these requirements into successful solutions
  • Experience working in a fast pace, ambitious and agile environment
  • Very good spoken and written Business English

Application Instructions

If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here.

Unlock your potential

  • Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities.
  • Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
  • Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
  • Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.
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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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