Digital Platform Specialist

Responsible for supporting and advancing the GIES digital platform and suite of services by driving global process alignment, enhancing user experience, and enabling commercialization of digital offerings. Operating across regions (Americas, EMEA, Asia PAC), this role coordinates customer and inspector onboarding, manages platform enhancements, and partners cross-functionally with IT, Marketing, Legal, and Commercial teams to support new product rollouts, training assets, and analytics reporting. While the role has no direct reports, it serves as a key influencer in shaping digital strategy, improving operational efficiency, and delivering scalable value through Digital Services.

Education and Experience:

• Bachelor's degree in Business, Information Technology, or equivalent work experience
• 5+ years of experience managing digital platforms (e.g. websites, e-commerce, CRM)
• Experience with data analysis and content management systems, such as Adobe Experience Manager
• Experience with digital analytics tools (e.g., Google Analytics, Adobe Analytics)
• Familiarity with SEO/SEM, UX/UI best practices, and web accessibility standards.
• Familiarity with agile development methodologies and version control systems.
• Experience working with different geographical areas
• Experience bringing new services to market

Knowledge and Skills:

• Strong communication and collaboration skills
• Project/Program Management and planning experience.
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.