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Claims Adjuster - Professional Indemnity & Liability

Location Munich, Germany Date posted 09/26/2025 Job type Full-Time Work mode Hybrid Job level Professional Job ID 8926 Company Great Lakes Insurance SE Employment type Regular Area of expertise Claims & Underwriting
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Together, we engage with everything we have and are, to help humankind act braver and better.

About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role:

As a member of the overall Munich Re Claims community, you will actively assist in implementing the Future Global Claims set-up and advance the Munich Re Claims Ambition 2025.

Key Responsibilities:

  • Verify and settle claims Professional Indemnity and Liability Claims
  • Investigate and negotiate claims as required
  • Positively influence the handling and settlement of claims on both direct and reinsurance portfolios. 
  • Check case reserves and ensure adequate provision is made for outstanding liabilities
  • Build and maintain relationships with brokers, cedants and clients
  • Conduct client visits, audit and due diligence where required
  • Identify and analyse legal, political and market developments. Report those developments and their potential impact on the business to relevant stakeholders
  • Provide feedback to underwriters from a claims perspective
  • Build and maintain reputation as technical experts and market leaders on casualty claims related issues
  • Provide support and assistance to the Deputy Claims Manager and Senior Claims Management where required
  • Provide technical and operational support
  • Where the loss affects the Reinsurance arrangement liaise with Munich Re in line with the contractual claims related issues
  • Provide regular updates on material developments to the Claims Management

Competencies:

Drives results (we think big) – you consistently achieve results even under tough circumstances, with the organisation’s performance in the front of your mind. You make good and timely decisions to keep things moving, using analysis, experience and judgement.

Business insight (we think big) – you can apply your knowledge of the business and the market to advance your business’ and wider organisation’s goals.

Collaboration (we lead the ‘we’) – you identify opportunities and bring the right people together to work on a common goal, encouraging diversity of opinion, whilst maintaining clarity and unity of direction.

Client focus (we grow with our clients) – you build and maintain strong client relationships (internal and external), listening to their needs and working with them to ensure value is created.

Cultivates innovation (we grow with our clients) – you create new and better ways for Munich Re to be successful e.g., generating ideas, creating efficiencies, harnessing new technology etc.

Courage (we care and dare) – you are willing to challenge the status quo and address difficult issues, saying what you believe needs to be said. You also continue to operate effectively even when things are uncertain and the way forward is unclear.

Persuades (we are clear and authentic) – you use clear and compelling arguments to gain the support, enthusiasm and commitment of others, whilst ensuring you take time to actively listen to the diversity of views and opinions.

Key Skills & Experience:

 Essential    

  • Relevant claims experience in Professional Indemnity
  • Knowledge/experience of Liability claims an advantage
  • Able to analyse and set reserves
  • Able to manage and organise a caseload of work independently
  • Can work effectively as a member of a team and provide support to colleagues
  • Able to build and maintain professional relationships
  • Microsoft Office

Desirable

  • Good knowledge of insurance and reinsurance
  • Good knowledge of the ECF system

General Duties and Tasks

  • Handle claims in line with set authorities, operating standings and procedures
  • Use the market and internal systems to process claims advices and settlements on a timely basis
  • On reinsurance business, support clients in the handling of high value or contentious claims
  • On insurance business, investigate and negotiate settlement of claims, liaising with co-insurers and experts and providing direction where appropriate.
  • Provide general oversight and control of primary insurance partners.
  • Conduct client meetings to discuss and influence the direction of large or contentious cases
  • Assess and calculate case reserves.
  • Attend conferences with Counsel, trials and mediations as appropriate and communicate the company’s views and opinions. This may be with the support of a more senior member of staff depending on the size and complexity of the loss.
  • Be part of the audit and due diligence team and contribute towards findings. Participate in preparatory or follow up discussions as required
  • Provide underwriters with feedback from a claims perspective to assist in underwriting and pricing of business
  • Represent and advance the interests of the Company at market meetings and working parties where required
  • Cooperation with MR claims colleagues in furthering Claims goals set out in existing and future Claims targets.

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the Claims Adjuster role/function will also become responsible for:

  • Ensuring compliance with Insurance Distribution Directive
  • Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. 

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! 

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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