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Digital Product Support

Location Munich, Germany Date posted 09/26/2025 Job type Full-Time Work mode Hybrid Job level Professional Job ID 9524 Company Munich Re Specialty - Global Markets Employment type Regular Area of expertise Services & Support Functions
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Digital Product Support

We are currently looking for a Digital Product Support to work with us on a full-time basis in one of our regional UK office locations (Manchester, Birmingham, Leeds, Kent, Glasgow etc.), reporting into the Head of Underwriting Operations.

You will be supporting the digital product offerings within our business. Ensuring the seamless operation, user experience, and optimisation of our digital insurance products for both internal stakeholders and end customers. You will be responsible for troubleshooting issues, resolving product-related concerns, and assisting in the enhancement of digital product features, ultimately improving customer satisfaction and operational efficiency.

Responsibilities:

  • Provide timely and efficient support for digital insurance products across multiple platforms
  • Diagnose and resolve customer issues related to digital products, collaborating with the development team for complex problems.
  • Monitor digital product performance and user feedback to proactively identify and resolve recurring issues.
  • Ensuring all data uploads are done on a daily basis across all products.
  • Serve as the main point of contact for customers experiencing technical issues with digital products.
  • Supporting the Digital Underwriting Lead in delivering new products and applications
  • Liaise and escalate to specific line of business underwriting teams when Underwriter referral is required.
  • Develop a basic understanding of the Underwriting principles behind each of the digital products offered.
  • Stay current on regulatory changes, industry trends, and best practices in digital underwriting.
  • Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
  • Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

Knowledge and Skills 

  • Knowledge of insurance industry regulations and digital compliance standards.
  • Familiarity with insurance platforms and APIs

Benefits

  • 25 days Annual Leave + Bank Holidays
  • 10% Non-contributory Pension
  • Eligibility for an Annual Bonus
  • Private Medical + Dental Insurance
  • Critical illness insurance + Life Assurance + Permanent Health Insurance
  • Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
  • Electric Vehicle Salary Sacrifice Scheme
  • Study & continuing Professional Development Support
  • Hybrid Working + IT Home Set-up Support

#BePresent #BeBold #BeCurious

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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