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Customer Service Rep. I

Location Amelia, United States Job type Full-Time Work mode Remote Job level Professional Job ID 11206 Company American Modern Insurance Group Employment type Regular Area of expertise Client & Customer Management
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Title: Customer Service Rep. I

Location: The company currently adheres to a hybrid work model, requiring two to three days per month of worktime spent in our Amelia, Ohio office. Remote work schedules may be discussed during the interview process for those with a commute to or from the Amelia, Ohio office of over 60 minutes.

   *Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule

Recruiter: Sonya Fischesser

Hours : The call center typically operates Monday-Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, and you can expect to work a shift between these hours.

Non-Exempt position

Applicants requiring employer sponsorship of a visa will not be considered for this position.

Please be aware that we are fortunate enough to receive many applications for this position. If you are not contacted for this round, we may keep your application on file for future consideration. We will review your application again when we start our recruitment process. If your skills and experience align with our needs, we will be in touch to schedule an interview.

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Roles & Responsibilities:

  • Answer incoming calls for our policy holders, agents, lenders, and strategic accounts for all lines of business.
  • Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc.
  • Use multiple computer applications on multiple computer screens at once; scheduling system, policy management systems, and various tools to assist.
  • Collaborate with other departments such as Underwriting, Sales, Claims, Accounting.
  • Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need. Be willing to upskill and potentially become a Licensed Agent.
  • Deliver a personalized customer experience by addressing the specific needs of each caller and developing a thoughtful compliant solution.
  • Ensure a distraction-free and professional work environment.

 Requirements:

  • Proficient in Microsoft Office and various computer applications for servicing/quoting all products
  • Strong professional communication skills, both oral and written
  • Proficient typing skills
  • Detail oriented
  • Ability to multitask; such as talking on the phone while typing or taking multiple chats at once
  • Strong organization skills and time management skills
  • De-escalation skills; ability to calm down an intense situation
  • Flexible and versatile in handling high volumes of customer communications, including phone calls, live chats, and email correspondence
  • Installation and usage of required equipment, including hardwiring into a router via ethernet cord
  • Can meet required internet speeds based on department requirements

Background Requirements:

  • High school diploma or GED equivalent
  • Customer Service experience

Preferred Background:

  • Higher education (Associate's Degree or Bachelor’s Degree)
  • Call center experience
  • Insurance experience
  • P&C License

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

  • Two options for your health insurance plan (PPO or High Deductible)
  • Prescription drug coverage (included in your health insurance plan)
  • Vision and dental insurance plans
  • Short and Long Term Disability coverage
  • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
  • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

  • A robust 401k plan with up to a 5% employer match
  • A retirement savings plan that is 100% company funded
  • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
  • Eligibility to receive a yearly bonus as a Munich Re employee
  • A variety of health and wellness programs provided at no cost
  • A hybrid environment that gives you a choice in where and how you get work done
  • A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
  • An on-site complimentary workout facility as well as walking trails on campus grounds
  • On-site wellness center complete with nurse practitioner
  • Financial assistance for adoptions and infertility treatment
  • Paid time off for eligible family care needs
  • Tuition assistance and educational achievement bonuses
  • Free parking
  • A corporate matching gifts program that further enhances your charitable donation
  • Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

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