Skip to main content
Erhalten Sie Job-Benachrichtigungen Gespeicherte Jobs Zu allen Jobs

Customer Service Rep. I

Standort Amelia, USA Jobtyp Vollzeit Arbeitsmodus Remote Stellenlevel Berufserfahrene Job ID 11206 Unternehmen American Modern Insurance Group Beschäftigungsart Unbefristet Kompetenzbereich Kundenmanagement
Jetzt bewerben

Title: Customer Service Rep. I

Location: The company currently adheres to a hybrid work model, requiring two to three days per month of worktime spent in our Amelia, Ohio office. Remote work schedules may be discussed during the interview process for those with a commute to or from the Amelia, Ohio office of over 60 minutes.

   *Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule

Recruiter: Sonya Fischesser

Hours : The call center typically operates Monday-Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, and you can expect to work a shift between these hours.

Non-Exempt position

Applicants requiring employer sponsorship of a visa will not be considered for this position.

Please be aware that we are fortunate enough to receive many applications for this position. If you are not contacted for this round, we may keep your application on file for future consideration. We will review your application again when we start our recruitment process. If your skills and experience align with our needs, we will be in touch to schedule an interview.

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Roles & Responsibilities:

  • Answer incoming calls for our policy holders, agents, lenders, and strategic accounts for all lines of business.
  • Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc.
  • Use multiple computer applications on multiple computer screens at once; scheduling system, policy management systems, and various tools to assist.
  • Collaborate with other departments such as Underwriting, Sales, Claims, Accounting.
  • Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need. Be willing to upskill and potentially become a Licensed Agent.
  • Deliver a personalized customer experience by addressing the specific needs of each caller and developing a thoughtful compliant solution.
  • Ensure a distraction-free and professional work environment.

 Requirements:

  • Proficient in Microsoft Office and various computer applications for servicing/quoting all products
  • Strong professional communication skills, both oral and written
  • Proficient typing skills
  • Detail oriented
  • Ability to multitask; such as talking on the phone while typing or taking multiple chats at once
  • Strong organization skills and time management skills
  • De-escalation skills; ability to calm down an intense situation
  • Flexible and versatile in handling high volumes of customer communications, including phone calls, live chats, and email correspondence
  • Installation and usage of required equipment, including hardwiring into a router via ethernet cord
  • Can meet required internet speeds based on department requirements

Background Requirements:

  • High school diploma or GED equivalent
  • Customer Service experience

Preferred Background:

  • Higher education (Associate's Degree or Bachelor’s Degree)
  • Call center experience
  • Insurance experience
  • P&C License

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

  • Two options for your health insurance plan (PPO or High Deductible)
  • Prescription drug coverage (included in your health insurance plan)
  • Vision and dental insurance plans
  • Short and Long Term Disability coverage
  • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
  • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

  • A robust 401k plan with up to a 5% employer match
  • A retirement savings plan that is 100% company funded
  • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
  • Eligibility to receive a yearly bonus as a Munich Re employee
  • A variety of health and wellness programs provided at no cost
  • A hybrid environment that gives you a choice in where and how you get work done
  • A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
  • An on-site complimentary workout facility as well as walking trails on campus grounds
  • On-site wellness center complete with nurse practitioner
  • Financial assistance for adoptions and infertility treatment
  • Paid time off for eligible family care needs
  • Tuition assistance and educational achievement bonuses
  • Free parking
  • A corporate matching gifts program that further enhances your charitable donation
  • Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-SF1

Jetzt bewerben

Ihre Benefits

Bei uns gibt es mehr als nur einen spannenden Job. Profitieren Sie von Benefits, die Ihr Wohlbefinden und Ihre Entwicklung fördern.Bitte beachten Sie, dass regionale Unterschiede auftreten können.

Wettbewerbsgerechtes Gehalt

Wir bieten Ihnen eine faire und wettbewerbsgerechte Vergütung, die Ihre Leistung und Ihmur Engagement widerspiegelt.

Betriebliche Sonderzahlungen

Unsere variable Vergütung ermöglicht es Ihnen, am Erfolg von Munich Re teilzuhaben.

Sonderleistungen

Wir honorieren herausragende individuelle Leistungen mit gezielten Sonderleistungen.

Altersvorsorge & finanzielle Sicherheit

Wir unterstützen Ihr langfristiges finanzielles Wohlergehen durch eine betriebliche Altersvorsorge oder andere lokal relevante Altersvorsorgelösungen.

Verantwortungsbewusster Arbeitgeber

Wir fördern ein respektvolles, verantwortungsvolles und inklusives Arbeitsumfeld.

Learning & Development

Wir bieten maßgeschneiderte Weiterbildungsmöglichkeiten mit Fokus auf Kernkompetenzen und geschäftsrelevantem Wissen.

Unterstützung für Familien & Work-Life-Blance

Wir fördern die Vereinbarkeit von Familie, Freizeit und Beruf.

Health & Wellbeing

Wir fördern Ihre physische und psychische Gesundheit weit über gesetzliche Vorgaben hinaus.

Sehen Sie sich Ihren zukünftigen Arbeitsort an

Erhalten Sie einen Eindruck von der Umgebung des Arbeitsplatzes.

Ort erkunden

Ausgewählte Jobs

View jobs to show jobs list.

Save jobs to show jobs list.

Zu allen Jobs

Job-Benachrichtigung einrichten

Auf der Suche nach der idealen beruflichen Herausforderung? Mit der Job-Benachrichtigung der Munich Re Group bestens informiert bleiben: Munich Re, ERGO Group und MEAG bieten vielfältige Perspektiven. Nach der einfachen Einrichtung erfolgen automatische E-Mail-Updates zu neuen Stellenangeboten, abgestimmt auf die gewählten Suchkriterien.

InteressensschwerpunkteErfassen Sie die ersten Buchstaben einer Kategorie, und treffen Sie dann eine Auswahl aus den Vorschlägen. Erfassen Sie die ersten Buchstaben eines Ortes, und treffen Sie dann eine Auswahl aus den Vorschlägen. Klicken Sie danach auf „Hinzufügen“, um Ihre Benachrichtigung zu erstellen.

Mit meiner Anmeldung bestätige ich, dass ich die Datenschutzerklärung gelesen habe und E-Mail-Mitteilungen erhalten möchte. Um den Job Alert einzurichten, werden Ihre E-Mail-Adresse und die von Ihnen ausgewählten Filterkriterien verarbeitet. Die Verarbeitung der Daten erfolgt ausschließlich zum Zweck der Versendung der Job Alerts per E-Mail. Wenn Sie den Job Alert löschen, werden auch Ihre Daten gelöscht. Weitere Informationen finden Sie in unserem Impressum unter: Datenschutzrichtlinie.

Placeholder alt text