Specialty Claims Associate

Location: Remote, USA

Job Description:

Manage specialty claims supporting some or all the following products: Employment Practices Liability (EPL), Miscellaneous Professional Liability (MPL), Cyber Liability, and Contractors Errors & Omissions (CE&O), as well as products developed in the future.   Provide customers with high quality service consistent with established claims management standards. Manage desk while balancing priorities to demonstrate proactive claims management. Key responsibilities include prompt customer contact; coverage analysis; drafting coverage letters; creating and implementing a strategy for claim resolution; timely assessment of liability and damages; adherence to established reserving guidelines; deductible tracking; and accurate processing and recording of financial transactions.

Education and Experience

• College degree or equivalent experience is required
• Law degree is preferred
• 2+ years of liability Claim Adjuster experience in the Property/Casualty insurance industry or in the practice of law
• 1+ year experience in customer facing, financial or other service oriented position
• Possess or have the ability to be licensed as required by the various states

Knowledge and Skills

• Excellent organization and time management skills
• Good communications skills (verbal and written) with the ability to influence and negotiate
• Strong customer awareness, emotional intelligence, advocacy and ability to cultivate a strong relationship with customers
• Flexibility in work schedule and willingness to work in a fast paced environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.