Claims Service Rep Cyber

The Cyber Claims Service Representative (Cyber CSR) manages first-party cyber claims, including ransomware, data breaches, and fraud events. This customer facing role requires autonomy, empathy, and sound judgment to deliver high-quality service aligned with established claim standards. The Cyber CSR leads incident response efforts by coordinating and collaborating with IT and legal vendors. Key responsibilities include Key responsibilities include prompt customer contact, cause of loss investigation, coverage assessment, and clear communication of technical and policy details. The role also involves developing resolution plans and driving timely, cost-effective outcomes, while producing accurate, efficient, and customer-focused claim files.

Education and Experience

• A High School diploma is required
• College degree is preferred
• Adjuster licenses as required by state
• 1+ year experience in customer facing, financial, or service oriented position
• 2+ years experience in the Property/Casualty insurance industry and/or as a Claims Adjuster is a plus

Knowledge and Skills

• Excellent organization and time management skills
• Good communications skills (verbal and written) with the ability to influence and negotiate
• Strong customer awareness, emotional intelligence, advocacy and ability to cultivate a strong relationship with customers
• Flexibility in work schedule and willingness to work in a fast paced environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.