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Country Claims Manager, Spain

Standort Madrid, Spanien Jobtyp Vollzeit Arbeitsmodus Hybrid Stellenlevel Führungskräfte Job ID 11893 Unternehmen Munich Re Specialty - Global Markets Beschäftigungsart Unbefristet Kompetenzbereich Schadenbearbeitung und Underwriting
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About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.  

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.  

Please see our website for more information.

Country Claims Manager, Spain

The Country Claims Manager, Spain is responsible for the end-to-end management, oversight, and compliant handling of insurance claims across Renewables, Property, Construction / Engineering, Cyber and Professional Indemnity lines, and other lines of business as the portfolio grows in Spain. 

This role will partner with Underwriting to support the growth and presence in the Spanish market.  The Country Claims Manager will play a critical role in the design and build of the process, systems and tools implementation to deliver end-to-end Claims capabilities with operational resilience to support the portfolio. 

The Country Claim Manager, Spain will also ensure that all claims are managed in full compliance with all regulations applying to Spain and any other regulations stemming from its legal set-up in Europe.

The Country Claims Manager will be responsible to drive a proactive, strategic approach to claims to deliver technical excellence, contribute to an energetic and collaborative work environment, and deliver a best-in-class claims service for our clients and partners. 

Responsibilities:

Claims Handling, Technical Oversight and Delivery

  • Manage a portfolio of claims across the Renewables, Property, Construction / Engineering, Cyber and Professional Indemnity portfolio, and other line of business as the portfolio grows and changes, both inhouse and delegated.
  • Provide technical oversight of coverage, liability, quantum, policy interpretation, and recovery opportunities.
  • Instruct and manage external experts (loss adjusters, surveyors, engineers, forensic accountants, and legal counsel).
  • Ensure claims handling is prompt, proactive, reasonable and fair using evidence-based decision-making.
  • Enable, support and implement delivery of end-to-end claims services amid a growing portfolio, including delegated claims oversight.

Stakeholder Management

  • Partner with Underwriting to support the growth and presence in the Spanish market. 
  • Provide input into Spanish Underwriting strategy from a claims perspective.
  • Work closely with Underwriting, Distribution, and Finance to align Claims with business goals.
  • Support Underwriting feedback loops to improve wordings, risk selection, and pricing.
  • Build relationships with partners and insureds, including Brokers, Loss Control, and Risk Management.

Claims Capabilities and Regulatory Compliance 

  • Work with operational delivery teams to build end-to-end claims capabilities for all lines of business in Spain.
  • Develop and support process, system and tool design and implementations for delivery of claim handling needs in Spain. 
  • Ensure all claims handling complies with Spain and EU regulatory requirements, including but not limited to Dirección General de Seguros y Fondos de Pensiones, Ley 50/1980 Contrato de Suguro,  Consorcio de Compensación de Seguros, Central Bank of Ireland (CBI); Consumer Protection Code (CPC); Consumer Insurance Contracts Act 2019 (CICA); IDD; Solvency II; and EIOPA.
  • Embed compliant, fair, accurate, transparent, timely, and customer-focused claims handling in line with all applicable regulations.
  • Oversee and participate in internal and external audits, regulatory reviews, and inspections.
  • Collaborate across Departments to support any investigation for claims-related complaints.
  • Act as an escalation point for complex or sensitive claims issues.

Governance, Controls & Reporting

  • Ensure delegated claims entities comply with all applicable regulations, contracts/ binders, KPIs, and reporting. 
  • Maintain strong claims governance, including file quality standards, peer review and quality assurance, and delegated authority controls.
  • Produce and contribute to management information (MI) covering:
  • Identify conduct, operational, or systemic risks and support remediation initiatives.

People & Capability

  • Provide technical guidance and mentoring to claims staff.
  • Ensure robust and relevant training program, regulatory compliance and technical best practice.
  • Support staffing capability build-out in Spain as required for the portfolio.

Knowledge and Skills

  • Extensive claims and/or relevant legal experience in company market claims.
  • Multiple years senior management experience and/or leadership roles.
  • Fluent Spanish (Level A) and English (Level A).  Additional languages are a plus. 
  • Experience handling and overseeing Renewables, Property, Construction / Engineering, Cyber and Professional Indemnity claims.  Additional lines experience a plus.
  • Superior critical thinking skills, detail-oriented and curious problem-solver.
  • Fair, adaptable, and approachable.
  • Customer-service focus and relationship-oriented.
  • University Degree and relevant professional qualifications (CIP, ACII).

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

#BePresent #BeBold #BeCurious

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