Sr. Product Operations Enablement Mgr

If you have project management skills, consider joining our team as a Sr. Product Operations Enablement Manager and help us drive success and deliver results

Title: Sr. Product Operations Enablement Manager

Salary range: $88,000-135,000

Location: hybrid (40-50% in the Amelia, Ohio office)

*Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule

Recruiter: Sonya Fischesser

Exempt position

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

The Product Operations Enablement Manager is responsible for designing, implementing, and maintaining scalable product operations capabilities that support future growth and efficiency. This role leads the development of the product technology roadmap and cross-functional initiatives to transform how our products are developed, underwritten, and delivered, leveraging technology and process improvements to enhance customer experience and drive business profitable growth. By aligning transformation efforts with CUO and enterprise-wide objectives, this leader ensures Product Operations is a catalyst for strategic execution and business success.

Roles & Responsibilities:

Product Transformation & Enablement

• Research and inform ideas for the CUO-area Product Technology Roadmap in alignment with Product, Underwriting, Actuarial, and Compliance strategies
• Identify, build, and implement tools, systems, and processes that streamline product development, regulatory readiness, and go-to-market execution

• Collect business use cases, create benefit cases and drive initiatives that modernize and futurize product delivery (e.g., Earnix pricing engine, Underwriting rules engine, Forms delivery system, Aerial Imagery, AI-based underwriting)

Strategic Project Leadership

• Act as Product Owner for assigned tools and strategic projects;  Develop and Execute on POC’s to translate strategic concepts into executable plans
• Define scope, requirements, and stakeholder for assigned projects

• Monitor and report progress on assigned projects while addressing risks, dependencies, and adoption hurdles

Transition Future-State changes into Current-State Workstreams and Processes

• Support identification and mitigation actions around risk, compliance, and quality initiatives working closely with other managers within Product Operations and Product Management
• Working with the Manager of Quality & Training, will support identification and development of new training, SOP development, and quality initiatives as new tools are introduced in the daily work of Product Operations and Product Management

Examples of Future-State and Enablement Projects include but not limited to:

• Guidewire upgrades including APD implementation and use case design
• Earnix development, build, and implementation including the development and implementation of quality routines around rate verification and manager signoff of intended changes
• Premium transparency in its future state
• Rec + project management

Required Technical Skills:

• Experience in P&C insurance, with deep experience in product development, management, or transformation experience

• Must be able to work seamlessly within other areas of Pricing & Underwriting, Product Management, and Product Operations for smooth transition of identification, development, and implementation of these futurized initiatives
• Strong understanding of Product Development Life Cycle (PDLC) Software Development Life Cycle (SDLC) and insurance operations
• Demonstrated ability to lead enterprise-level initiatives and deliver strategic change
• Excellent stakeholder management, communication, and project execution skills
• Working knowledge of actuarial, regulatory, and underwriting principles
• Project Management skills for Business Owned projects
• Lean Process management
• Agile and Waterfall project management for IT owned projects
• Understand of Product Owner competencies.
• Understanding of One Essentials 

Skills / Knowledge / Experience:

Experience in Property & Casualty Insurance Product Development/Management; preferably in personal lines with a specialization AMIG product suite.  Demonstrated leadership ability, ability to lead complex projects, quality mindset, process improvement and innovation are key skills

Education, Certifications & Designations:

Required: Bachelor’s degree Business, Finance, Math, Statistics or similar field 

Preferred: MBA or similar advanced degree, CPCU and/or FCAS