Operations Manager

Job title

Operations Manager

Location

Homebased with regional travel

Division

Engineering

Reporting to

Director of Field Operations

Job Purpose 

Provide highly effective proactive leadership to a team of geographically dispersed Regional Managers focussed on collaboration, performance, cost effectiveness, and regulatory compliance management.

Promote a culture of continuous improvement by motivating teams to embrace/embed change that drives individual and business performance, providing world class customer service.

Key Responsibilities:

• Provide operational leadership and motivation to direct and indirect reports, motivating both individual and team performance culminating in qualitative and productive outputs.
• Support the successful implement HSB’s Engineering Strategy and Strategic Operational goals to exceed customer expectations and loyalty, by collaborating with relevant stakeholders, maximizing efficiency and optimizing engineering excellence.
• Successfully manage internal stakeholder relationships to ensure the field operations are receiving the appropriate levels of support in areas such as training and development, shared service functions and third party management.
• Effectively drive operational Key Performance Indicators across assigned areas of the Engineering function to ensure that all projects are delivered on cost and on time to the highest quality standards, implementing relevant action plans to address any areas of variance or underperformance.
• In collaboration with the Engineering Senior Management team, be responsible for the operations budget, including monthly monitoring and updates to the Director.
• Support the improvement and embedding of processes, systems and policies in support of organisational goals, while ensuring compliance with all regulatory, legal and customer requirements.
• Continually seek performance improve by active performance management of the Team, gaining the personal commitment of all team members and taking appropriate actions to address development and/or performance issues.  Ensure effective communication on progress against targets and actions being taken to resolve any problems
• Display personal leadership, a positive attitude to change and develop strong interpersonal relationships of your team through encouraging ownership, self-learning, open communication and trust.
• Create highly capable service-oriented teams through selection, induction, training, direction setting, guidance, coaching and consistent application of agreed "best practice" policies and procedures.
• Ensure the day-to-day attainment of service costs and quality targets by ensuring the agreed resource plans are achieved and absence is effectively managed within the operational workforce through the Regional Managers by utilising data to good effect.
• Undertake and ensure that quality control is carried out so that all work complies with Health and Safety regulations and standards, putting in place any remedial training and development and adopt a zero tolerance attitude towards safety.

Skills & Experience

• Demonstrable coaching and mentoring experience
• Demonstrable experience of a number of years of management of service led field based organisations and responsibility within.
• Demonstrable management and leadership experience with an ability to inspire, motivate and support team members in achieving results
• Ability to prioritise and effectively manage unforeseen business crises
• Experience of high level decision making
• Effective high level stakeholder and customer relationship management
• Excellent interpersonal and communication skills
• Previous exposure to Profit & Loss activity
• Demonstrative level of credibility within Team
• Resilience, tenacity, flexibility and objectivity leadership at all times.
• Display a professional outlook and represent a proud brand.

Qualifications and Educational Requirements:

• GSCE maths and English (or equivalent)
• Engineering Qualification
• I Eng / BEng Honours or equivalent
• Management level 4 or equivalent experience

Personal Attributes

• Self-motivated with a proactive approach to problem solving and decision making
• Collaborative approach to business goals and team targets
• Ownership and accountability for performance
• Able to deliver result
• Pragmatic decision maker with analytical and reasoning skills