Customer Solutions Associate

Location: Wayne, PA, USA

Job Description

Provide support for all internal and external customer contact sources (i.e.; phone, web portal, processing) in one of the Customer Solutions (CS) skill sets to include but not limited to Inspection Support, Operational Support, Policy Support, or Special Products.  In addition, provide customer contact support in one of the Valley Forge non CS skill sets to include but not limited to Claims Support, Prep Support, or Processing Support.  Ask probing questions to uncover customers' real needs, and identify win-win solutions.  Mediate for the customer to ensure they’re inquiries are handled properly, their business needs are met, and they are satisfied.    Adhere to world class Customer Service Standards and documents all customer interactions.  Performs necessary duties to resolve or satisfy all assigned inquiries.

Education and Experience

• High School Diploma or equivalent
• 2+ years customer service experience 

Knowledge and Skills

• Excellent  verbal and written communications with all levels of customer
• Strong problem solving, analytical and presentation capabilities
• Attention to detail
• Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
• Typing Accuracy (85%); proficient level required
• Excel Accuracy (85%)
• Excellent PC skills using Word, Excel, and Microsoft Office Suite preferred. 
• Demonstrated team behavior, including conflict resolution, personal and team accountability, openness to influence and team commitment.
• Ability to work well in a stressful, rapidly changing environment.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.