Client Operations Manager

Location: Valley Forge Office (Wayne, PA, USA)

Job Description

Execute business development opportunities for HSB and our partners.  Manage cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives.  Manage the end-to-end operational value chain for HSB’s target and/or traditional clients and prospects.  Interact with senior executives to manage progress of HSB’s business development activities.  Act as the dot-connector in client challenges and opportunities through the development of trusted partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise.  Maintain and monitor operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution and building synergies. Support the promotion and onboarding of HSB’s Digital Services and act as the project manager in the adoption of these services

Education and Experience

• Bachelor’s degree or equivalent work experience is required
• 4+ years’ experience in the P&C industry is required
• 3+ years’ experience in Project Management is preferred
• Workflow documentation experience is preferred 

Knowledge and Skills

• Acts as a change champion and sees conflict as opportunities to make things better
• Marshals resources and persuades others to win support
• Effectively communicates detailed information with stakeholders and collaborate jointly to solve problems and drive progress
• Strong collaboration mindset and ability to influence and create alignment across functions and across all leadership levels
• Displays strong analytical and problem-solving skills; leverages data to drive decisions
• Executes within ambiguity/change
• Excellent at multitasking, documentation, staying organized while aligning multiple resources with agility
• Ability to manage multiple initiatives, with conflicting timescales and meet deadlines
• Demonstrates stakeholder management skills and ability to work “in the gray” for an extended period of time 

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.