Claims Service Representative

Founded in 1866, The Hartford Steam Boiler Inspection and Insurance Company (HSB) was one of the first companies in America devoted primarily to industrial safety. Built on the belief that loss is preventable, HSB pioneered the integration of engineering inspections with insurance—establishing safety standards that transformed industry during the Industrial Revolution and continue to guide us today.

More than 150 years later, HSB remains an engineering‑driven organization focused on loss prevention and practical solutions. While our roots are in boiler and pressure equipment safety, our expertise now spans electrical systems, HVAC, refrigeration, water supply, telecommunications, and other critical technologies that support modern life and work

If you’re motivated by meaningful work, technical excellence, and a culture built on prevention and innovation, HSB is a place where your career can make a lasting difference.

Claims Service Representative

Location: Wayne, PA

Hybrid Role: In-office Tuesdays, Wednesdays, and Thursdays. Work remotely Mondays & Fridays.

Job Description

As a Claims Service Representative, you will provide customers with quality and service that is consistent with established claims management standards and practices. Key responsibilities include prompt customer contact, creation of a plan for claim evaluation, timely assessment of damages, investigation relative to the cause of loss, assessment of the availability/applicability of coverage and proactive achievement of the most efficient, cost-effective resolution.  You will produce claim files that reflect accuracy, timeliness, efficiency and a distinctive customer experience.

Education and Experience

• A High School diploma is required
• College degree is preferred
• Adjuster licenses as required by state
• At least one year experience in customer facing, financial, or service oriented position
• At least two years experience in the Property/Casualty insurance industry and/or as a Claims Adjuster is a plus

Knowledge and Skills

• Excellent organization and time management skills
• Good communications skills (verbal and written) with the ability to influence and negotiate
• Strong customer awareness, emotional intelligence, advocacy and ability to cultivate a strong relationship with customers
• Flexibility in work schedule and willingness to work in a fast paced environment

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible).
• Prescription drug coverage (included in your health insurance plan).
• Vision and dental insurance plans.
• Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
• Short and Long Term Disability coverage.
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
• A robust 401k plan with up to a 5% employer match

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.