MRSGM NA Customer Service, Commercial Insurance

Munich Re Specialty Global Markets America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions. 

We are seeking a full time Senior Account Manager, Commercial Insurance to join the Roanoke Insurance Group division as a hybrid employee in our Miami, FL office reporting to the Regional Product Manager, Commercial Insurance. 

Job Profile 
•    Manage policy renewals with markets and producers. 
•    Market new business submissions with markets and producers.
•    Review and analyze various coverage forms. 
•    Prepare ACORD® or custom applications from information provided by producers and clients.
•    Submit applications to various markets, tracking status and outcome of requests.
•    Prepare proposals, transmit to clients, and address any questions from client or other staff.
•    Communicate with clients, producers, and insurance markets to process coverage changes and respond to questions.
•    Utilize our Agency Management System (Applied Epic) fully and adhere to internal process instructions.
•    Check incoming policies, endorsements, and audits for accuracy. Prepare and transmit invoices to clients. Prepare premium finance agreements.
•    Issue and manage binders and certificates of insurance for clients as needed.
•    Generate surplus lines affidavits as needed.
•    Handle telephone requests and written correspondence (internal and external).
•    Maintain positive relationships with insurance markets, internal teams, and clients.
•    Perform other specific duties and projects as assigned by management.

Job Requirements
•    8 to 10 years property/casualty insurance experience, preferably with direct client contact.
•    Aptitude working with Agency Management software Applied Epic experience preferred.
•    Resident Insurance License in domicile state. 
•    Bilingual: English and Spanish.
•    Pursue a program for professional development including attending and maintaining continuing education (CE) credit, as necessary for licensing.
•    Strong customer service skills with an ability to assess insurance coverage needs and make recommendations.
•    Understanding of most types of property/casualty insurance.
•    Ability to analyze insurance policies and compare different coverage forms.
•    Excellent organizational skills, including the ability to multi-task and comply with deadlines.
•    Goal oriented and highly self-motivated and resourceful to achieve results.
•    Ability to work independently, as well as in a team environment.
•    Strong written and oral communication skills.
•    Proficient in Microsoft Office, Word, Excel and PowerPoint.

MRSGM NA is open to considering candidates in numerous locations, including Miami, FL. The salary range posted below applies to the Company’s Miami, FL location. The base salary range anticipated for this position is $50,000 to $80,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Miami, FL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

About Us
MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence. 

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

Benefits
We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including:

•    Generous healthcare plans
•    Voluntary dental & vision plans 
•    401(k) plan 
•    Flexible spending plans
•    Health Savings Accounts (HSA)
•    Paid time off 
•    Paid holidays
•    Tuition reimbursement
•    Short/long term disability
•    Paid Parental Leave
•    Employee Assistance Program (EAP)
•    Employee Wellbeing Program
•    Community involvement
•    Life insurance

At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants requiring employer sponsorship of a visa will not be considered for this position.
California applicants, please review our CA Privacy Statement at: https://www.roanokegroup.com/career-opportunities/