Underwriting & Claims Administrator

Please Note Application Closing Date : 17th April 2026

Together, we engage with everything we have and are, to help humankind act braver and better.

About UK Life Branch:

With the office in Munich, it forms the Life 1 division of Munich Re. The UK life market is one of the, if not the, most competitive life markets in the world. We understand that Life insurers work in a dynamic market where medical progress, demographic trends and changing lifestyles are constantly giving rise to new risk landscapes. This demanding situation is made even more challenging by changing laws and regulations and ever tougher competition. So, we need a smart strategy and structure to succeed.

At UK & Ireland Life we have three pillars to our business strategy, protection, longevity, and reinsurance structuring. All three are key to the success of our business so it is important to look at the big picture. In terms of clients, we trust them as experts of their business and provide them with the financial strength of the world’s largest reinsurer, global expertise, and sharp pricing so that they are both competitive and profitable.

About the role: The Underwriting & Claims administrator will proactively manage the administration duties within the team. This includes particular focus on managing client referrals, process documentation and supporting the smooth running of the team.

Key Responsibilities:

• Proactively manage Underwriting, Claims, and Group Risk mailboxes to ensure referrals are checked for completeness, set up, and allocated, within agreed Service Level Agreements (SLAs).
• Produce quarterly operational dashboards for the department and client-specific reporting.
• Prepare and compile documentation required for internal and client audits.
• Collaborate with Technical Accounts to resolve discrepancies between clients’ claim requests and in-force data.
• Oversee CMO trackers, ensuring invoice accuracy relative to claims referred to individual CMOs and tracking against annual budgets.
• Use Coupa system for creating annual CMO invoicing and provide invoicing processing support for the wider Protection division.
• Maintain SharePoint site access and permissions, ensuring appropriate controls. Perform annual reviews of file storage systems for optimisation and tidiness.
• Manage team meeting coordination, including agenda preparation and minute-taking.

Competencies:

Business Acumen (we think big) - You understand the business’ ambition, your team’s commitments and how your role contributes to this.

Plans and aligns (we lead the ‘we’) - You plan and prioritise your work to fit with deadlines and longer-term commitments for you and your team and collaborate with others, encouraging diversity of thought.

Action oriented (we grow with our clients) - You take on new tasks, opportunities, and challenges with a keen interest. You have an appetite to learn and embrace new ways of working to improve efficiencies and effectiveness.

Self-development (we care and dare) - You demonstrate enthusiasm by seeking new ways to grow and be challenged, through both formal and informal development opportunities.

Communicating Effectively (we are clear and authentic) - You openly listen to the ideas of others,

seek regular feedback to develop, consider the best method for communicating and ask for support and advice when unsure.

Key Skills & Experience:

• Strong organisational skills to meet deadlines and manage expectations of internal and external stakeholders.
• Ability to challenge the status quo and identify process improvements.
• Computer literate and excellent working knowledge of packages such as Excel, Word, and Power point.
• Methodical mindset.

Desired Qualifications and Educational Background:

• 5 GCSE’s Grade A-C, including Maths and English.
• Business Administration apprenticeship desired.

Thought Leaders:

You will demonstrate inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and sales and business partners fairly and with respect.

Regulatory & Conduct Requirements:

Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.

Benefits

You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%

We are one of the few employers to offer fully paid  6months family leave for times when you need it the most. 

About us

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.