Head of Subsection - AMS UK

Responsibilities: 

• Disciplinary and functional management of a team of highly qualified and motivated staff and IT experts
• Full responsibility for all services in scope – in time, on budget and in high quality, as well as responsibility for planning (budgeting), forecasting and control of actual costs for the in-scope cost centers.
• Driving of further transition / transfer of applications into the AMS model as well as industrialization of processes on a global level
• Working closely and coordinating with other Global AMS Entities (e.g. Princeton, Hartford, Singapore, Toronto,  Munich etc.) to standardize and ensure scaled collaboration
• Integrate AMS into the global IT Target Operating Model and take care for good communication and collaboration with other towers and (sub-)sections
• Constant monitoring of service costs and investigating consistent measures to cut the costs of these services
• Responsibility for the effective management of all service providers in AMS
• Service management: risk management, quality management, capacity management, staff management, demand forecasting, compliance and contract, vulnerability and performance management
• Build, lead and preserve a highly motivated and high performing team culture – think globally and act locally to promote teamwork within EMEA and with the broader Global IT team
• Be a role model in terms of cultural change and diversity, equity and inclusion and lead your team in this sense

Knowledge and Skills

• University degree in IT or business information management or equivalent qualification
• Team-building abilities and strong skills in the management of internal and external interfaces, also in an international context
• Highly developed leadership qualities and management experience
• Experience of leading change processes and excellent organizational skills
• Considerable experience in IT, preferably with sound knowledge of IT application development & application operation / run services and of managing international service providers, ideally in an offshore model
• Good understanding of the underlying infrastructure especially cloud environments
• Process and standardisation oriented way of working with a strong focus on compliance
• Collaborative working style, creating a culture of accountability and sharing
• High level of service and client focus, a driver of operational efficiency and experience in stakeholder management
• Ideally excellent command of English and German and willingness to travel
• “Cultural awareness” and willingness to work in an international and diverse team

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!