Head of Subsection - Data Prod Support

Responsibilities:

This position also requires sound technical skills, the ability to collaborate across teams both on-off shore, and think both from an operational + delivery IT mindset.

• Lead a team of strong and diverse IT professionals with a strong focus on future proof IT skills and possess a business service mindset.
• Organise and provide all levels of technical support for any supported system issues
• Partner with platform teams where necessary to support software/platform updates. 
• Partner with development teams to assimilate/transition support during the active development cycle.
• Support small enhancements / fixes and manage an extensive backlog across multiple entities in conjunction with key business product owners. 
• Implement and maintain monitoring/alerting.  Report on the SLA’s of the systems.  Manage all associated dashboards.
• Oversee the resolution of production incidents, ensuring timely and effective solutions while minimising downtime and impact on business operations.
• Manage the associated implementation of changes tied to incidents and small enhancements to data production environments, ensuring they are thoroughly tested and follow established protocols.
• Manage run level status reporting including financials, resource and capacity management and financial planning.  Act with the delegated authority of leadership.
• Proven experience owning business and partner/vendor relationships.
• Ability to develop and execute a strategic roadmap for IT Data Production support that aligns with the organization's goals and objectives.
• Stay abreast of industry trends and emerging technologies, working with IT Architecture teams to recommend and implement tools & solutions that enhance data production support capabilities.

Knowledge and Skills

• Strong IT influencing leadership/mentoring skills and experience with a track record of empowering people to execute efficiently towards a common and understood goal.
• Ability to work in a complicated environment with multiple global jurisdictions.  The ability to successfully manage multiple, competing priorities and coordinate multiple tasks to ensure that work output from others is delivered on-time and accurately while operating in a fast-paced and rapidly evolving environment.
• Ensure a consulting and collaborative working style creating a culture of accountability and sharing.
• Advanced verbal and written communications skills as well as strong listening comprehension. Cross team engagement and presentation skills are essential.
• Must be able to clearly communicate / concisely articulate outages both verbally and in writing as well as be able to negotiate implementation timelines with key stakeholders.  These include business leaders, IT teams, and external partners ensuring alignment and effective communication. 
• Provide regular reports and updates to management on the status of data production support activities, performance metrics, and key initiatives.
• Excellent problem-solving skills, with the ability to address challenges and implement effective solutions.
• 10+ years of experience and in-depth knowledge of IT data support / delivery and all associated principles.
• Prior experience in the insurance field or a closely related domain in support of specialty lines is a necessity.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!