Customer Service Specialist

What You’ll Do:

• Collaborate directly with stakeholders and end-users to comprehensively analyze and understand business requirements and project objectives. Plan and prioritize projects throughout all development, testing, and deployment phases, ensuring alignment with Salesforce best practices
• Manage and configure the Salesforce org to meet customer needs, including user account and permission management, report/dashboard creation, flow/low-code development, and bug handling
• Follow an agile process for developing out-of-the-box and custom Salesforce solutions
• Step outside of Salesforce to contribute on or lead other information system initiatives where appropriate
• Continuously apply and expand your knowledge about NEXT as a business

What We Need:

• Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, or related technical field
• 2+ years of hands-on Salesforce experience, including user and custom object configuration and flow development. Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, custom views, and other content of intermediate complexity
• Expertise in designing, optimizing, and troubleshooting complex record-triggered flows, screen flows, and platform event-based automation, including error handling
• Experience configuring, supporting, and troubleshooting third-party application integrations (e.g., Workato, FormAssembly, DocuSign) with Salesforce. Familiarity with API concepts and ability to build/troubleshoot SOQL queries for data analysis and cleanup
• Proven success in autonomously leading and delivering declarative technical projects from initiation to deployment, specifically focusing on optimizing operational processes and ensuring solutions support future platform scalability.
• A proactive, flexible problem-solver and proficient communicator, with a demonstrated ability to understand and effectively articulate complex technical requirements and solutions to non-technical business stakeholders.
• Experience working with Sales Cloud and Salesforce Lightning Experience environments

Unstoppable Qualities:

• Experience in financial services or insurance industries
• Salesforce (Einstein) CRM Analytics and Einstein Activity Capture
• REST API experience
• AI enthusiast
• Salesforce certifications