Customer Service Specialist

Location: Rochester, NY (hybrid)

ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are looking for a bright, motivated and driven individual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Customer Service Specialist, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where individuals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.

What You’ll Do:

• Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program
• To achieve your goals, you’ll collaborate daily with team members on our Client Launch, Account Life and Sales teams
• On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth

What We Need:

• 2+ years working in customer service
• New York or Massachusetts Property & Casualty Insurance License (preferred)
• Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
• Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
• Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression

Unstoppable Qualities:

• Bi-lingual or Multi-lingual
• Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
• Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.